Help
Please select the relevant section from the links below, or see underneath for our frequently asked questions.
New to raw feeding?
Visit: https://www.lavenderdogshop.co.uk/raw-food-guide
Wanting to try DIY raw?
Visit: https://www.lavenderdogshop.co.uk/raw-diy-guide
Question about our delivery/ courier service?
Visit: https://www.lavenderdogshop.co.uk/shipping-info
Frequently Asked Questions (FAQ)
I have defrosted tripe for the first time, but it smelled rotten so I threw it away.
Fresh green tripe has a strong odour and is naturally green in colour, this is normal and is safe to feed.
How much raw food does my dog need?
Click here to visit our raw feeding guide for further information.
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Do you deliver in my area?
Click here to visit our ‘Shipping Info’ section for further details.
I have just started feeding raw and my dog has become loose.
There are many factors that can cause irregular bowel movements. Contact us for further advice.
I have just bought some raw food, my dog does not like it. Can it be returned?
Frozen items are temperature controlled, therefore anything that has been chilled or frozen can only be returned within 30 minutes after purchase, unless the item has been recalled or is faulty. After this time, we are unable to take the items back for a refund, due to any temperature changes that will cause bacteria and pathogens to grow and risk making animals poorly. Thank you for understanding.
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I want to use natural remedies. Which products do I need?
Click on the Relevant Natural Remedies for Common Issues: