We can only take orders for click & collect on Tuesdays, Thursdays and Saturdays. Please only select this if you are able to come on that day.

No problem, please make a note of this in the comments section before you checkout your order.

Absolutely! Have a read of our raw feeding guide and contact us if you have any questions.

Frozen items are temperature controlled, therefore anything that has been chilled or frozen can only be returned within 30 minutes after purchase unless the product has been recalled or is faulty. After this time, we are unable to take the items back for a refund, due to any temperature changes that will cause bacteria and pathogens to grow and risk making animals poorly. Thank you for understanding.

Click here to visit our raw feeding guide for further information.(https://www.lavenderdogshop.co.uk/raw-food-guide)

Fresh green tripe has a strong odour and is naturally green in colour, this is normal and is safe to feed.

There are many factors that can cause irregular bowel movements. Contact us (https://www.lavenderdogshop.co.uk/contact-us-)for further advice.

Click on the Relevant Natural Remedies for Common Issues: • Travel sickness(https://www.lavenderdogshop.co.uk/veterinary-supplements?Collection=Travel%20Sickness) • Anxiety(https://www.lavenderdogshop.co.uk/veterinary-supplements?Collection=Anxiety) • Poorly Tummy(https://www.lavenderdogshop.co.uk/veterinary-supplements?Collection=Tummy%20Issues) • Skin Abrasions and Cuts(https://www.lavenderdogshop.co.uk/veterinary-supplements?Collection=Skin%20Abrasions) • Ear Issues(https://www.lavenderdogshop.co.uk/veterinary-supplements?Collection=Ears) • Teeth Cleaning(https://www.lavenderdogshop.co.uk/veterinary-supplements?Collection=Teeth) • Parasites(https://www.lavenderdogshop.co.uk/veterinary-supplements?Collection=Parasites) • Immune Support(https://www.lavenderdogshop.co.uk/veterinary-supplements?Collection=Immune%20Support) • Skin/ Coat Health(https://www.lavenderdogshop.co.uk/veterinary-supplements?Collection=Skin%20%26%20Coat) • Joints and Bones(https://www.lavenderdogshop.co.uk/veterinary-supplements?Collection=Joints%20and%20Bones)

Visit:https://www.lavenderdogshop.co.uk/raw-food-guide(https://www.lavenderdogshop.co.uk/raw-food-guide)

Visit: https://www.lavenderdogshop.co.uk/raw-diy-guide(https://www.lavenderdogshop.co.uk/raw-diy-guide)

Derby, Nottingham and Chesterfield is charged at £3.79 per order. Areas just outside of these, such as Leicester, Castle Donnington and Sheffield cost £4.99 per order. These costs are based on area and not weight, unlike nationwide courier. Feel free to order as little or as much as you need at the set cost!

Yes, we offer store collection on Tuesdays, Thursdays and Saturdays 10am-3pm. Simply place your order at the latest the day before by 11am and select your preferred collection day at checkout.